Network events are no longer just an inconvenience – they represent a loss in productivity that translates into real world dollars. Protect your network investment from such events by selecting the level of service that meets your needs. We offer:
- Standard and Premium Maintenance Support Plans
- Digital Networks Call Packs Support
- Custom Quote Services
- Support for Discontinued Products
Vnetek Standard Maintenance Support Plans: One, Two and Three Years
Utilize your internal technical personnel to provide maintenance and service on your non-mission critical network with Vnetek’s Standard Maintenance Service Plan. This service plan includes:
- Unlimited Telephone Support Monday through Friday, 8:00 am to 5:00 pm (EST)
- Free repair and return services
- 7 x 24 Access to Technical Information on Our Web Site
Premium Maintenance Support Plans: One, Two and Three Years
In addition to the features of our Standard Maintenance Services, our Premium Maintenance Service Plan provides you with Next Business Day advanced parts replacement. This service plan includes:
- Next business day advanced parts replacement!
- For International orders, we ship out the same day via priority service
- Unlimited telephone support Monday through Friday, 8:00 am to 5:00 pm
Digital Networks Call Packs Support
Call Packs Support
With our Call Packs Support Service, you get the help you need to get your Digital Networks product operational again.
Call Pack – HCP1
Remedial phone support for 1 technical incident over a 1 year period
Call Pack – HCP5
Remedial phone support for up to 5 technical incidents over a 2 year period.
Vnetek Call Pack Support Terms and Conditions
Vnetek Custom Quote Services – CQSER
Every business is different! When you have special service areas you would like us to help you with and when none of our specific service plans meet your needs, just tell us exactly what you require and we will custom tailor the service to meet your specific requirements for any type of network installation, configuration, maintenance, support or coverage terms.
Only you know how long you want or need to support your equipment. One of the many benefits our customers enjoy is our flexible coverage terms. Some of our customers chose to cover their equipment for a few months, while others are covered for years. At Vnetek, you choose a term that works for your timeline.
Vnetek Support for Discontinued Products
Where do you turn after the OEM has ceased to manufacture and support IT equipment that you are still using in your network? Vnetek provides support, spares, Orbit-certified refurbished and repair for a wide variety of discontinued products.
As with our Custom Support Plan for Active Products, we will custom tailor your discontinued products support plan to meet your specific needs for any type of network installation, configuration, maintenance, support and coverage terms. Our Support Service Plans cannot be ordered online.
Please call sales at 888-663-3313 to discuss the plan that best fits your needs.
Are you looking for in-warranty Technical Support? Visit our Technical Support page