Terms and Conditions
Information about us
www.vnetek.com (the “Website”) is operated by Vnetek Communications, LLC (referred to as “we”, “us” and “our” below). Our address is 20 North Wentworth Ave, Londonderry, NH 03053.
These Terms and Conditions of Sale
These terms and conditions of sale (the “Terms”) govern any orders placed using and purchases made in connection with the Website. Please read these Terms carefully. You agree to be bound by these Terms by placing orders using and/or by making purchases in connection with the Website. Do not place orders using or make purchases in connection with the Website if you do not agree to these Terms. Nothing in these Terms affects your statutory rights.
By placing an order using and/or by making a purchase in connection with the Website, you warrant to us that you are legally capable of entering into a binding contract with us in the country in which you are located. You are solely responsible for ensuring that the details that you provide are correct and complete and for informing us of any changes to them. You will only use the Website in accordance with our Terms.
Vnetek Communications is responsible for processing any orders for products placed using or purchased in connection with the Website. Vnetek Communications is under a legal duty to supply products in conformity with the contract.
To select products to order, simply click on the appropriate button against the appropriate product. This will take you to the checkout page for that product. Follow the instructions there. Payments will take place via PayPal. If you have any questions regarding your order please contact us using our contact us form or call us at 603-434-4040.
What are My Payment Options?
We accept payment via PayPal only. PayPal accepts payments from PayPal accounts and all major credit and debit cards. For more information about PayPal, please visit their site at www.paypal.com.
We take your online privacy seriously. All payments are taken securely via PayPal. However, the security of any payments transmitted and processed via the internet cannot be guaranteed. Any losses incurred or sustained by you as a result of transmitting information by means of email or other internet link will be borne solely and exclusively by you.
The prices shown are only applicable to orders placed using or purchases made in connection with the Website. All prices are exclusive of shipping charges.
Every effort is made to ensure that all prices are correct at time of display online. In the unlikely event of an administrative error resulting in an incorrect price being displayed on the Website, we reserve the right to correct the price. Where we discover an error in the price of any product that you have ordered or purchased, we will not be obliged to proceed with your order and we will usually endeavor to inform you of the error and the correct price as soon as possible. In these circumstances, you will not be bound to continue with your purchase, and we will usually endeavor to ask you to send an email (where you had placed an online order) or a letter (where you placed an order with us using any other method) to us to confirm that you wish to proceed at the corrected price within a stated time. In the event that you reply that you do not wish to proceed at the corrected price, or do not reply within the stated time or if we are unable to contact you, then we will cancel the order or purchase and refund the amount paid by you. In no circumstances will we be obliged to proceed with your order or purchase at an incorrect price, even if we have accepted your order for a product displayed at the incorrect price and/or failed to inform you of the error.
From time to time we may run special offers. These are available for limited times only. We reserve the right to withdraw the special offer or change any of the terms (including the availability and end date) of the special offer at any time without notice to you.
Out of Stock
We are unable to accept orders for products that are out of stock. Any orders placed for products that are out of stock will be cancelled and any amounts paid in respect of those products will be refunded. No substitute products will be offered in place of any out of stock products ordered. Please check back at the site at a later date to see if the product has become available.
Acknowledging Your Order
Your order constitutes an offer. Once you have placed your order with us, Vnetek Communications will acknowledge receipt of your order by sending an email to you using the address you supplied when placing your order with us. This acknowledgement of receipt does not constitute acceptance of your order. Your order is accepted by Vnetek Communications upon shipment of the products. If for any reason Vnetek Communications is unable to fulfill your order, Vnetek Communications will inform you of this by email or phone.
Changing Your Order
If you need to change your order please contact Vnetek Communications via our contact us form or call us at 603-434-4040 and provide as much detail as possible for us to make the changes.
Once we have sent an order confirmation to you, we will endeavor to deliver the product(s) covered by it to the delivery address entered by you within 5 working days. In any event we will deliver the product(s) within 10 days of the day in which the contract is entered. Shipping charges will be those defined at the time of your order.
Please note that we can only deliver products to countries in which we have the right to sell them. If you place an order for a product that we cannot deliver to you, then we will cancel the order and any amounts paid will be refunded. No substitute products will be offered in place of any such products.
Once we have sent an order confirmation to you, we will endeavor to deliver your order to the delivery address entered by you within 10 working days of the date of that confirmation.
We will not be liable to you for any loss or damage arising from delay in delivery. Shipping charges will be those defined at the time of your order.
You will be responsible for the payment of any import duties or taxes that are payable outside of the US. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
If the reason for the return is that the item was damaged before it reached you, or faulty or was not the product you ordered, please contact us for an RMA – return material authorization.
Returns should be sent to the following address:
20 N Wentworth Ave
Londonderry, NH 03053
Our Warranty and Liability
We warrant to you that any product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for any losses that you might suffer as a result of you placing an order for or making a purchase of products in connection with the Website is strictly limited to the combined purchase price of the relevant products that you have purchased. We exclude all liability and responsibility to you for all other loss or damage that you might suffer provided that this exclusion does not include or limit our liability for (i) death or personal injury caused by our negligence (ii) fraud or fraudulent misrepresentation or (iii) any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
Revision: January 16, 2016